Frequently Asked Questions

Use the tabs below to filter our FAQs

How can I update my card details?2022-07-09T18:05:15+00:00

Login to your dashboard and navigate to the payments section to update your credit or debit card details.

Still have questions? please email [email protected] and we’ll do our best to help.

What forms of payment do you accept?2022-07-09T18:04:30+00:00

We accept credit card and debit card which is securely processed via Stripe. We do not store or manage any of your card details, this information is handled by Stripe.

For larger orders that cannot be processed by credit card, please contact us for direct invoicing via bank transfer.

When will you charge for my next delivery?2022-07-09T18:02:51+00:00

The date specified on your subscription page will indicate when we will charge your card.

Can I delay my next delivery?2022-07-10T15:52:53+00:00

Yes, login to your account and navigate to the subscription page to pause your delivery.

Alternatively, please email [email protected] and we’ll do our best to help.

Where can I manage my subscription?2022-07-09T18:00:36+00:00

Login to your account and navigate to the subscription page to amend or cancel your subscription.

Do I receive a discount for subscribing to Gretel & Belle?2022-07-09T18:00:01+00:00

Yes, you will receive 10% off from the third subscription delivery onwards.

What does it mean to subscribe to Gretel & Belle?2022-07-09T17:59:46+00:00

A Gretel & Belle subscription allows you to receive our horchata at a consistent frequency of your choosing. This way, you never run out of horchata!

Please note that you are not obligated to subscribe to Gretel & Belle when making a purchase. By default, you are not subscribed to Gretel & Belle.

Still have questions? please email [email protected] and we’ll do our best to help.

Is your packaging recyclable?2022-07-09T17:59:15+00:00

Our boxes and cans are recyclable. The can labels are also recyclable but should be separated from the cans before recycling.

How should horchata be stored?2022-07-09T17:58:47+00:00

We recommend you store your horchata out of direct sunlight. Horchata is best served chilled, but if you want a strong punch, drink your horchata at room temperature.

Be sure to shake well and consume on the day of opening.

Where are Gretel & Belle horchatas made?2022-07-09T17:57:22+00:00

Our horchata is locally made in the UK.

Do Gretel & Belle horchatas contain caffeine?2022-07-09T17:57:09+00:00

Only our coffee horchata contains caffeine.

Is horchata soy free?2022-07-09T17:56:55+00:00

Yes, our horchata is soy free.

Is horchata gluten free?2022-07-09T17:56:42+00:00

Yes, our horchata is gluten free.

Is horchata dairy free?2022-07-09T17:56:30+00:00

Yes, our horchata is dairy free.

Is horchata suitable for vegans?2022-07-09T17:56:16+00:00

Yes, our horchata is vegan friendly, we do not use any animal derived products in our beverages or packaging.

What is horchata?2022-07-10T15:52:06+00:00

Horchata is a creamy and refreshing plant-based drink made from tiger nuts.

What is your return policy?2022-07-09T17:53:22+00:00

All of our products are non-refundable. If you are not satisfied with an order or have any questions regarding your delivery, please email [email protected] within 15 days of receipt and we’ll do our best to help.

How can I edit my shipping address?2022-07-09T17:52:57+00:00

If your order is shipping to an incorrect address, please email [email protected] as soon as possible.

Where and how do you ship?2022-07-09T17:52:37+00:00

Gretel & Belle ships within the UK. We ship via Royal Mail and aim to deliver your drink orders within 3 to 5 working days. Currently we do not offer international shipping.

How much is shipping?2022-07-09T17:52:19+00:00

We offer free shipping on all UK orders. We are a small business that believes in offering quality and convenience, that means not passing shipping costs to our consumers.

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